Frequently Asked

Questions

Do you have a delivery minimum?

Yes. Delivery within 40 miles of Winter Haven requires a $300 minimum order and includes a $100 delivery fee.

Can items be placed outdoors?

Yes, select items may be placed outdoors in suitable weather conditions. Clients are responsible for ensuring protection from rain, moisture, excessive heat, and direct sunlight. Outdoor placement must be approved in advance.

Do you require event insurance?

Some venues require vendors to carry insurance. If needed, we are happy to provide a certificate of insurance upon request.

How far do you travel?

We primarily serve locations within 40 miles of Winter Haven, Florida. Events outside this radius may be accommodated for an additional delivery fee.

What happens if an item is damaged?

Clients are responsible for rented items from delivery until pickup. Normal wear is expected, but damage beyond reasonable use may result in repair or replacement fees.

When is payment due?

A 50% non-refundable retainer is required to reserve your date, with the remaining balance due 14 days prior to the event.

Can I change my order after booking?

Changes may be requested in writing and will be accommodated when possible based on availability.

Do you offer setup and styling?

Yes. Delivery includes placement of furniture and basic styling. Additional styling may be available upon request.

How early should I book?

We recommend booking as early as possible, especially for peak wedding seasons, as most of our pieces are one-of-a-kind.

Can I visit your inventory in person?

Inventory viewings may be available by appointment. Please contact us to schedule.

Still have questions? We’re happy to help. Please reach out through our contact form and we’ll be in touch shortly.